Hosted telephony for businesses with inbound call requirements. Easily manage, monitor and control call centres from anywhere.

If dealing with inbound calls is important to your business, then Horizon Call Centre is for you. Suitable for the smallest to the largest call centre, it's a cloud-based service with an extensive range of inbound call centre capabilities that can be managed from an easy-to-use web portal. It is an add-on to our Horizon hosted telephony platform and enables your business to easily manage call centre environments, boost productivity of agents and improve the overall efficiency as well as helping to deliver a first rate service.

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Easy set-up and configuration

Horizon Call Centre is simple to set up and configure through our easy-to-use admin interface web portal and includes lots of clever features.

Incoming calls

You can easily set up how incoming calls are distributed and allocate agents to certain types of calls

Call Queue Announcements

Set up recorded messages to inform callers of wait times and queue position using real-time data

Assign Agents to Supervisors

Determine which agents are monitored by which supervisors in order to ensure availability in the event a call needs to be escalated

Unavailable Codes

When agents are unavailable to take calls, such as lunch breaks or in training, a code can be selected to specify their non-availability. This allows for more accurate reporting, while giving more of an insight into the agent's behaviour through the working day

­ Have any questions? Call us 01753 480080

About Us

Supporting start-up, small and medium sized businesses.

Mark WilsonDS Chiltern specialises in helping small and medium sized businesses.  Small businesses and start up businesses need a different type of service to larger businesses.  They typically do not have IT departments and professionals, and need a reliable service provider they can trust.

DS Chiltern, was formed by Mark Wilson (right) and has  been providing telecommunication solutions for over 25 years.  During that time we have built up a wealth of experience that we constantly call upon to help support and find the right solution for our clients.  With the knowledge we’ve gained over this time we can offer our customers a single supplier solution to meet all their voice and data needs

The portfolio we offer is very impressive, but we understand that that alone is not good enough for you to choose us.  That’s why we’ve worked exceptionally hard to make sure that the customer service we provide is equally impressive.  Our helpdesk supports Ericsson-LG iPECS users and provides technical sales support for spares and handsets.  Our Technical Sales engineers will also advise on complete systems and all the options available to you. 

We can offer you a full service that covers consultancy, project management, sales, installation, maintenance and training; which means from the moment you contact us we’re there to support and advise you. 

We also understand that technology is progressing at an incredibly fast rate so we only provide solutions that can be enhanced and upgraded as and when your business needs it.

Our customers are important to us, quite simply without them we wouldn’t be here!  So we’d like to thank them all for their continued support.